How To Prevent Your App From Being Disabled in Google Play Store

Share


Just a few days ago, the Khalti app, one of Nepal’s most popular digital wallets, disappeared from the Google Play Store for 48 hours. This created chaos for its users because they were unable to access the app from the Play Store. Although Khalti provided an explanation for the disappearance of his app, it did confuse digital wallet users.

What happened was that on January 7, when Khalti tried to send a regular update to the Google Play Store, he received an email from the Google Play Store stating that his app had been disabled in the Play Store. Has gone This is due to a change in login instructions and developer account credentials. As a developer, such issues can be a huge blow to your company’s image. Even if the problem persists for a long time, it can cause temporary loss to the consumers. In this post, we talk about how to prevent your app from becoming inactive in the Google Play Store as a developer.

Google Play Developer Program Policy

Just a few days ago, the Khalti app, one of Nepal’s most popular digital wallets, disappeared from the Google Play Store for 48 hours. This created chaos for its users because they were unable to access the app from the Play Store. Although Khalti provided an explanation for the disappearance of his app, it did confuse digital wallet users.

What happened was that on January 7, when Khalti tried to send a regular update to the Google Play Store, he received an email from the Google Play Store stating that his app had been disabled in the Play Store. Has gone This is due to a change in login instructions and developer account credentials. As a developer, such issues can be a huge blow to your company’s image. Even if the problem persists for a long time, it can cause temporary loss to the consumers. In this post, we talk about how to prevent your app from becoming inactive in the Google Play Store as a developer.

Google Play Developer Program Policy

Before submitting an app to Google Play, a developer must ensure that its application complies with Google Play Content Policies and local laws. To ensure the safety of the app and its users in the Google Play Store is called the Google Play Developer Program Policy. The policies are specifically designed to securely deliver apps and games to billions of people around the world.

Prevent Your App from being disabled in Google Play Store

Prevent Your App from being disabled in Google Play Store

1. Provide up-to-date developer login credentials to the Play Store team

The Google Play Store requires its developer community to provide login credentials for app reviews. It regularly checks to see if your app developer complies with the program’s policies. If you need credentials to access the app, you need to provide all appropriate credentials through Google Play Console. You also need to make sure that the login credentials you previously provided have not expired.

2. Send proper instructions for app access

Because the Play Store team needs to verify that your app developer complies with program policies, they will need to access and use your app from a user’s perspective. In doing so, it’s important that you provide proper instructions for accessing your app. If your app uses 2-step verification, biometrics, or location-dependent passwords, make sure you provide them with the correct demo credentials.

3. Comply with Google Play’s Spam and Minimum Functionality policies

According to the policy, apps must provide users with at least a basic degree of functionality and a respectable user experience. Apps that crash on Google Play display other behaviors that are incompatible with the active user experience.

4. Understand location permissions policies

The Google Play Store prefers to provide high-quality and secure apps and games. As a developer, you need to make sure you understand the best ways to comply with Google Play’s device location policies. It’s best to minimize the use of your device’s location permissions and respond to the announcement of permissions in a way that best represents the use of your app’s device location data.

5. Understand Google Play’s Families policies

In addition, Google Play wants to create high-quality and secure apps and games catalogs for kids and families. That’s why it’s important to know how to create apps that comply with Google Play Families policies and choose Play Console settings that best represent your target audience.

6. Eliminate Malwares and Mobile Unwanted Software (MUwS)

Malware is any code that could endanger a user, user data, or a device. Because malware is potentially harmful to users, apps containing malware are strictly prohibited from Google Play. Similarly, apps that violate the rules of unwanted mobile software are not allowed in the Play Store because they are potentially harmful to the user experience.

How to Get Your App back on the Play Store

If in any case your app disappears or is disabled from the Google Play Store, make sure you calm down and sort out the situation. As soon as you see a glitch in your app in the Google Play Store, send an e-mail to the Google Play team expressing concern. They’ll be back to you and you’ll need to review the Google Play Policy Team email. The next step is to fix the breach they send you via email. Finally, appeal to the Google Play Policy team and your app will return to the Google Play Store shortly.

Takeaway From Khalti App Disappearace

Life goes on fast and we can’t learn everything from our mistakes. Sometimes it is necessary to learn from the problems faced by others. As a developer, it’s important to recognize that sometimes trivial things can cause confusion, but with patience and adherence to guidelines, anyone can fix it. Just as Khalti covered the disappearance of the app in her blog statement, the developer community should share such experiences with other developers so that we can all learn from each other.

Join us on telegram